SAP Backup Services
Task
Our challenge
In detail
Our success story
One of our customers operates backup and archiving for a large number of data objects for one of the top 3 retail groups in Europe. This includes a high three-digit number of SAP instances. The customer operations department spent 80% of their daily work on routine tasks. Because this was not enough to maintain operations, it was supported by external temporary workers. There was hardly any time left for necessary automation, optimization measures, and strategic planning. At this point, wescaleIT was asked if and how we could help. The department was given a container with a few members. Step by step, 1st & 2nd level support was transferred to the container along with process documents. With each service object that was handed over, the share of routine activities of the customer operations department decreased.
There was no loss in quality or speed of execution at any time. All activities that were integrated from the container into the service were seamlessly integrated into the existing processes. As the number of transferred service objects grew, so did the container.
In the meantime, all service objects have been transferred. The operations department now only carries out a maximum of 20% of routine activities, which means that temporary workers are no longer needed. Our customer was able to halve costs with the help of the wescaleIT container. Preparatory work is underway with the aim of handing over more complex services to the container, including participation in strategic planning.
About wescaleIT
wescaleIT AG is an IT full service provider specializing in the planning and implementation of demanding IT and technology projects. We focus on the wishes, needs and hardships of our customers, with an additional focus on optimizing their economic success.
The digitalization of global resources, in combination with our PaPCore system and our unique wealth of experience in the global IT environment, make us an unbeatable partner for your business.
This novel concept enables us to offer you the possibility to master the challenges of digital transformation in a transparent, scalable and high-margin way. Whether it’s employee leasing, ensuring delivery capability, a shortage of skilled workers or demographic change – we have solutions.
