SAP Application Management 24/7

How we ensured application management in the SAP environment for an end customer

Task

Our challenge

Application management in the SAP environment (12 modules in total) 24/7 for our customer at an end customer in Switzerland (manufacturing, 6000 employees).

In detail

Our success story

wescaleIT AG was commissioned by a medium-sized SAP system house (700 employees) to provide application management in the SAP environment for one of its end customers. The challenge for our customer was to ensure 24/7 service according to very strict SLAs. For this purpose, a managed resource container was set up according to a shared model. This means that the corresponding resources spend a certain percentage of their working time (50/75/100) to handle the end customer requests. These models can be scaled up or down at any time, so that only those services that were actually provided are invoiced. Our customer has also concluded this contract model with its end customer. Of course with corresponding price adjustments. Corresponding container managers and BridgeHeads, as well as a quality gate for permanent performance monitoring are part of the solution.

In the long term, the Managed Resource Container is to be replaced by a Managed Service Container. To this end, we are working according to the model: present, transition and future mode of operation. If desired, wescaleIT AG will assume back-to-back responsibility.

About wescaleIT

wescaleIT AG is an IT full service provider specializing in the planning and implementation of demanding IT and technology projects. We focus on the wishes, needs and hardships of our customers, with an additional focus on optimizing their economic success.

The digitalization of global resources, in combination with our PaPCore┬ę system and our unique wealth of experience in the global IT environment, make us an unbeatable partner for your business.
This novel concept enables us to offer you the possibility to master the challenges of digital transformation in a transparent, scalable and high-margin way. Whether it’s employee leasing, ensuring delivery capability, a shortage of skilled workers or demographic change – we have solutions.

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